Redesigning Experiences for India’s Leading Bank
Designed 5+ user journeys for India's leading bank, using a robust design system for employees and customers.
About The Project
The primary objective was to enhance the productivity of bank employees, reduce operational costs, and transition the banking ecosystem to a fully digital, paperless platform.
Designed an internal tool for one of India’s leading banks, covering nearly 300 user journeys.
Focused on 5-10 journeys as part of the design team.
Collaborated with Designers, Principal Design Managers, Product Managers, and the Business Team.
Worked on the project from concept to delivery in a team that grew from 5 to 12 designers.
The team adopted a collaborative approach, working within a robust design system. Multiple iterations and variations were created for each user journey to ensure a seamless experience and maximum impact. Emphasis was placed on thorough collaboration, precision, and adaptability to meet the demands of this large-scale project.
My Contributions
I joined the project during the initial concept phase, where the wireframes were already prepared by the team's UX Architect. My primary contributions included aligning product requirements and addressing business risks in the designs, in collaboration with the team lead.
Over time, my role evolved from being a support designer to leading tasks and mentoring new designers within the team. I contributed to creating a scalable and responsive design system for desktop and tablet flows, incorporating tokenization of variables. This was built upon the base design system defined by the Kotak team.
Professional Learning:
Navigating and contributing to a large-scale design system while collaborating with a sizeable design team under high-pressure conditions.
Managing extensive iterations and variations for individual user journeys, a scale of work previously unfamiliar to me.
Delivering designs with a high level of accuracy and professionalism, keeping in mind the significant impact on users.
Personal Learning:
This project expanded my perspective on teamwork, adaptability, and delivering excellence in high-stakes scenarios, emphasizing the importance of persistence and open communication.
